{"id":9927,"date":"2022-07-26T03:54:16","date_gmt":"2022-07-26T06:54:16","guid":{"rendered":"https:\/\/banskbrasil.com\/?page_id=9927"},"modified":"2025-11-26T12:40:49","modified_gmt":"2025-11-26T15:40:49","slug":"politica-de-envio-e-entrega","status":"publish","type":"page","link":"https:\/\/banskbrasil.com\/en\/politica-de-envio-e-entrega\/","title":{"rendered":"Shipping and Delivery Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9927\" class=\"elementor elementor-9927\">\n\t\t\t\t<div class=\"elementor-element elementor-element-132dcaed e-flex e-con-boxed e-con e-parent\" data-id=\"132dcaed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc48701 elementor-widget elementor-widget-text-editor\" data-id=\"2cc48701\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:paragraph -->\n<p><span style=\"font-weight: 400;\">We guarantee the delivery of your order and are responsible for refunding the full amount or sending a new product if the product is lost or lost before receipt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Cuidados para a Entrega (destinat\u00e1rio ausente e endere\u00e7o incorreto ou incompleto)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In cases of an absent recipient, the Post Office will make three delivery attempts and if none of them are successful, the customer will have up to 10 days to collect their product if there is space in the distribution center or it will return to its origin, taking up to 60 business days for return.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The customer is responsible for filling in the address, in cases where they are incorrect or incomplete, as determined by the post office, the package will be resent to the sender and the three delivery attempts will not occur, which is the practice in cases where the recipient is not found.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Desta maneira, o erro do cliente acarreta numa perd<\/span><span style=\"font-weight: 400;\">a <\/span><span style=\"font-weight: 400;\">e<\/span><span style=\"font-weight: 400;\"> para a loja e por isso dever\u00e1 ser feita uma nova compra para que o produto venha a ser enviado e entregue novamente.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Em caso de entregas em endere\u00e7os de risco ou de dif\u00edcil acesso, o produto poder\u00e1 ser redirecionado para a retirada na unidade dos correios mais pr\u00f3ximo do CEP do destinat\u00e1rio<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nossos produtos s\u00e3o enviados via frete internacional, e quando recebido no Brasil, os Correios assumem a entrega e a finaliza, levando a encomenda at\u00e9 a casa do cliente. Este frete conta com o Frete Gr\u00e1tis, e Frete Expresso. A grande diferen\u00e7a est\u00e1 na rapidez que voc\u00ea receber\u00e1 sua encomenda, podendo chegar em at\u00e9 7 mais r\u00e1pido que o \u201cFRETE GR\u00c1TIS\u201d, contudo, o prazo m\u00e1ximo \u00e9 o mesmo (10 a 30 dias \u00fateis).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mesmo em rar\u00edssimas vezes, sabemos que imprevistos podem ocorrer. Caso o prazo de entrega (10 a 30 dias \u00fateis) seja ultrapassado, iniciaremos um acompanhamento especial do pedido junto ao cliente, com um prazo adicional de at\u00e9 20 dias para a chegada do produto. Se, ao final desse per\u00edodo, o item ainda n\u00e3o tiver sido entregue, o cliente poder\u00e1 solicitar o reembolso integral do valor pago.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As it is an international order, the tracking code is sent a few days after the order is posted to the carrier. The deadline for making the tracking code available is 7 working days.<\/span><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f349ff7 elementor-widget elementor-widget-text-editor\" data-id=\"f349ff7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<!-- wp:paragraph -->\n<p><span style=\"font-weight: 400;\">General considerations:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is important to remember that, before making a return, it is essential to contact Customer Service via email\u00a0<\/span><a href=\"mailto:suporte@banskbrasil.com\"><span style=\"font-weight: 400;\">suporte@banskbrasil.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The return will only be processed if you have previously contacted our team. When contacting our email, please have your order number ready.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to register, verify and characterize the case, it will be necessary to fill out the exchanges and returns form, to carry out and continue with the same procedure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The shipping cost will be refunded if the return is the result of our error (for example, you were sent the wrong product or in the wrong specification).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The customer is responsible for the initial payment for return shipping. Upon receiving the returned item, Bansk will analyze the error to reimburse the shipping cost of the merchandise.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O custo do envio \u00e9 ressarcido atrav\u00e9s dos cr\u00e9ditos de compra que podem ser usados numa pr\u00f3xima compra por telefone ou ent\u00e3o transfer\u00eancia via pix. Confira cada situa\u00e7\u00e3o para troca e devolu\u00e7\u00e3o Troca ou devolu\u00e7\u00e3o por Insatisfa\u00e7\u00e3o, arrependimento, desist\u00eancia ou produto entregue errado. Se voc\u00ea ficou insatisfeito, arrependido, deseja desistir ou recebeu o seu produto adquirido na Bansk errado, o prazo para devolv\u00ea-lo \u00e9 de 7 (sete) dias corridos, contados a partir da data de entrega.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The merchandise must be in perfect condition, free from scratches or external damage, unwashed, unused, tags attached, accompanied by the coupon or invoice.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Place a note next to the product stating why you are dissatisfied with the product, so we can improve the quality of our products.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We do not do gifts exchanges. The return and reimbursement of the amount paid will only be made after an analysis of the condition of the product. Once the refund is confirmed, the refund will be made within a period of up to 14 days. After 14 days, the refund will be made via deposit into the bank account informed by the customer through our email support.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Exchange due to product defect<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you notice a defect in your product purchased from Bansk, contact support within 7 (seven) calendar days, counting from the date of delivery. You will be guided on the analysis procedures and, if authorized, the exchange or refund of the amount paid for the product.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The merchandise must be in perfect condition, free from scratches or external damage, unwashed, unused, tags attached, accompanied by the coupon or invoice.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Along with the product, send a report explaining why you are dissatisfied with the product, so we can improve the quality of our products.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exchanges caused by misuse or damage caused by the customer, or in violation of the rules described above, will not be accepted. Under these conditions, the product will be returned to the sender without prior notice.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The merchandise will be replaced within 30 calendar days after analysis of the return by BANSK. The exchange or refund of the amount paid will only be made after an analysis of the condition of the product. If the merchandise to be exchanged is no longer available in stock, it may be replaced by another, of a different brand or model, with the customer being responsible for paying the difference in value, if any.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">If the exchange is not desired, the customer may request a refund of the amount paid. The return and reimbursement of the amount paid will only be made after an analysis of the condition of the product. Once the refund is confirmed, the refund will be made within a period of up to 14 days. After 14 days, the refund will be made via deposit into the bank account informed by the customer through support. If the defect is discovered after a period of 7 (seven) calendar days, counting from the date of delivery of the product, it falls within the Warranty Period, as provided for in article 18 of the Consumer Protection Code.<\/span><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Garantimos a entrega de seu pedido e assumimos a responsabilidade de restituir o valor integral ou o envio de um novo produto, caso ocorra extravio ou perda do produto antes do recebimento. &#8211; Cuidados para a Entrega (destinat\u00e1rio ausente e endere\u00e7o incorreto ou incompleto) Nos casos de destinat\u00e1rio ausente, os Correios far\u00e3o tr\u00eas tentativas de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-contained.php","meta":{"footnotes":""},"class_list":["post-9927","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Envio e Entrega - Bansk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banskbrasil.com\/en\/politica-de-envio-e-entrega\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Envio e Entrega - Bansk\" \/>\n<meta property=\"og:description\" content=\"Garantimos a entrega de seu pedido e assumimos a responsabilidade de restituir o valor integral ou o envio de um novo produto, caso ocorra extravio ou perda do produto antes do recebimento. &#8211; Cuidados para a Entrega (destinat\u00e1rio ausente e endere\u00e7o incorreto ou incompleto) Nos casos de destinat\u00e1rio ausente, os Correios far\u00e3o tr\u00eas tentativas de [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/banskbrasil.com\/en\/politica-de-envio-e-entrega\/\" \/>\n<meta property=\"og:site_name\" content=\"Bansk\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-26T15:40:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/banskbrasil.com\/politica-de-envio-e-entrega\/\",\"url\":\"https:\/\/banskbrasil.com\/politica-de-envio-e-entrega\/\",\"name\":\"Pol\u00edtica de Envio e Entrega - Bansk\",\"isPartOf\":{\"@id\":\"https:\/\/banskbrasil.com\/#website\"},\"datePublished\":\"2022-07-26T06:54:16+00:00\",\"dateModified\":\"2025-11-26T15:40:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/banskbrasil.com\/politica-de-envio-e-entrega\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/banskbrasil.com\/politica-de-envio-e-entrega\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/banskbrasil.com\/politica-de-envio-e-entrega\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/banskbrasil.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de Envio e Entrega\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/banskbrasil.com\/#website\",\"url\":\"https:\/\/banskbrasil.com\/\",\"name\":\"Bansk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/banskbrasil.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/banskbrasil.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/banskbrasil.com\/#organization\",\"name\":\"Bansk Brasil\",\"url\":\"https:\/\/banskbrasil.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/banskbrasil.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2022\/08\/Logotipo.png\",\"contentUrl\":\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2022\/08\/Logotipo.png\",\"width\":1200,\"height\":1200,\"caption\":\"Bansk Brasil\"},\"image\":{\"@id\":\"https:\/\/banskbrasil.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/bansk.brasil\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de Envio e Entrega - Bansk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/banskbrasil.com\/en\/politica-de-envio-e-entrega\/","og_locale":"en_US","og_type":"article","og_title":"Pol\u00edtica de Envio e Entrega - Bansk","og_description":"Garantimos a entrega de seu pedido e assumimos a responsabilidade de restituir o valor integral ou o envio de um novo produto, caso ocorra extravio ou perda do produto antes do recebimento. &#8211; 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