{"id":572464,"date":"2024-10-06T18:55:01","date_gmt":"2024-10-06T21:55:01","guid":{"rendered":"https:\/\/banskbrasil.com\/?page_id=572464"},"modified":"2025-11-10T10:36:06","modified_gmt":"2025-11-10T13:36:06","slug":"suporte-ajuda","status":"publish","type":"page","link":"https:\/\/banskbrasil.com\/es\/suporte-ajuda\/","title":{"rendered":"Suporte\/Ajuda"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"572464\" class=\"elementor elementor-572464\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41a5c17b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41a5c17b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69260e53\" data-id=\"69260e53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76b3a5e elementor-widget__width-auto elementor-widget-mobile__width-auto elementor-widget elementor-widget-heading\" data-id=\"76b3a5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Suporte\/Ajuda<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a652200 elementor-widget__width-auto elementor-widget-mobile__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a652200\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"256\" height=\"256\" viewbox=\"0 0 256 256\" xml:space=\"preserve\"><defs><\/defs><g style=\"stroke: none; stroke-width: 0; stroke-dasharray: none; stroke-linecap: butt; stroke-linejoin: miter; stroke-miterlimit: 10; fill: none; fill-rule: nonzero; opacity: 1;\" transform=\"translate(1.4065934065934016 1.4065934065934016) scale(2.81 2.81)\">\t<circle cx=\"45\" cy=\"45\" r=\"45\" style=\"stroke: none; stroke-width: 1; stroke-dasharray: none; stroke-linecap: butt; stroke-linejoin: miter; stroke-miterlimit: 10; fill: rgb(57, 181, 74); fill-rule: nonzero; opacity: 1;\" transform=\"  matrix(1 0 0 1 0 0) \"><\/circle>\t<path d=\"M 38.478 64.5 c -0.01 0 -0.02 0 -0.029 0 c -1.3 -0.009 -2.533 -0.579 -3.381 -1.563 L 21.59 47.284 c -1.622 -1.883 -1.41 -4.725 0.474 -6.347 c 1.884 -1.621 4.725 -1.409 6.347 0.474 l 10.112 11.744 L 61.629 27.02 c 1.645 -1.862 4.489 -2.037 6.352 -0.391 c 1.862 1.646 2.037 4.49 0.391 6.352 l -26.521 30 C 40.995 63.947 39.767 64.5 38.478 64.5 z\" style=\"stroke: none; stroke-width: 1; stroke-dasharray: none; stroke-linecap: butt; stroke-linejoin: miter; stroke-miterlimit: 10; fill: rgb(255,255,255); fill-rule: nonzero; opacity: 1;\" transform=\" matrix(1 0 0 1 0 0) \" stroke-linecap=\"round\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bd7783 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bd7783\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7418e8e\" data-id=\"7418e8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6a275f elementor-widget elementor-widget-text-editor\" data-id=\"d6a275f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Hola, \u00bfnecesitas ayuda o tienes alguna petici\u00f3n? Cont\u00e1ctenos a trav\u00e9s del correo electr\u00f3nico a continuaci\u00f3n.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f73066b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f73066b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-711000b5\" data-id=\"711000b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fd5fd28 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4fd5fd28\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/banskbrasil.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Horario de apertura: Lunes a Viernes | 10 a. m. - 5 p. m.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/contato@banskbrasil.com\/es\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">contato@banskbrasil.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-map-marker-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Santos - SP<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-577abe81 elementor-widget elementor-widget-text-editor\" data-id=\"577abe81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Nuestro equipo se comunicar\u00e1 con usted dentro de las 24 horas h\u00e1biles.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7de86ace elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"7de86ace\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1dad4336 elementor-widget elementor-widget-form\" data-id=\"1dad4336\" data-element_type=\"widget\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49d8b37 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"49d8b37\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e6ddf06\" data-id=\"7e6ddf06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5b36c6 elementor-widget elementor-widget-image\" data-id=\"d5b36c6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2800\" height=\"1240\" src=\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07.png\" class=\"attachment-full size-full wp-image-572468 wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07.png 2800w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-300x133.png 300w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-1024x453.png 1024w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-768x340.png 768w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-1536x680.png 1536w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-2048x907.png 2048w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-18x8.png 18w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-990x438.png 990w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-441x195.png 441w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-800x354.png 800w, https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-150x66.png 150w\" sizes=\"(max-width: 360px) 147px, (max-width: 2800px) 100vw, 2800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc9d21f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc9d21f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f12cf6\" data-id=\"1f12cf6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c542563 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c542563\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-block-end:0;flex-grow:1;border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider--element-align-start .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-start .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-start .elementor-divider__element{margin-inline-start:0}.elementor-widget-divider--element-align-end .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-end .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-end .elementor-divider__element{margin-inline-end:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c308f3 elementor-widget elementor-widget-text-editor\" data-id=\"9c308f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Mientras tanto, consulte algunas de nuestras preguntas m\u00e1s frecuentes a continuaci\u00f3n o\u00a0<a href=\"https:\/\/banskbrasil.com\/es\/duvidas-frequentes\/\" target=\"_blank\" rel=\"noopener\">consulte nuestras preguntas frecuentes.<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8daef0 elementor-widget elementor-widget-toggle\" data-id=\"d8daef0\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-toggle{text-align:start}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2271\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2271\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">No he recibido mi email de confirmaci\u00f3n de compra, \u00bfqu\u00e9 debo hacer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2271\"><p>Nuestras comunicaciones se env\u00edan autom\u00e1ticamente al correo electr\u00f3nico registrado en el momento de la compra. Si no lo recibiste:<br \/>1. Busque \u201ccontato@banskbrasil.com\u201d en su casilla de correo electr\u00f3nico<br \/>2. Revisa tu carpeta de Spam y Promociones.<br \/>3. Si a\u00fan no lo has encontrado, por favor cont\u00e1ctanos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2272\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2272\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00bfC\u00f3mo hago el seguimiento de mi compra?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2272\"><p>Puedes realizar el seguimiento de tu env\u00edo directamente en nuestra web, desde que recibes tu pedido hasta que lo entregamos en tu domicilio.<\/p><p>La primera parte de nuestros env\u00edos son\u00a0<strong>hecho por transportista internacional<\/strong>, que se puede seguir en nuestro sitio web. Una vez que su paquete haya sido transferido a la Oficina Postal, tambi\u00e9n estar\u00e1 disponible para su seguimiento en el sitio web de la Oficina Postal.<\/p><p>Para rastrear su pedido ahora mismo, simplemente\u00a0<a href=\"https:\/\/banskbrasil.com\/es\/rastrear-pedido\/\" target=\"_blank\" rel=\"noopener\">haga clic aqu\u00ed.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2273\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2273\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00bfPuedo cambiar mi direcci\u00f3n de entrega?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2273\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2273\"><p>Si necesitas cambiar la direcci\u00f3n o algo relacionado con tu pedido, por favor cont\u00e1ctanos dentro de las 24 horas posteriores al pago inform\u00e1ndonos de los cambios necesarios para que podamos ayudarte, \u00bfde acuerdo?\u00a0<\/p><p>Recordando que no podemos garantizar que se puedan realizar cambios despu\u00e9s de este plazo o si su pedido ya ha sido enviado.<\/p><p>Env\u00ede un correo electr\u00f3nico a contato@banskbrasil.com con la nueva direcci\u00f3n y h\u00e1ganos saber que se trata de un cambio urgente y le ayudaremos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2274\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2274\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00bfCu\u00e1l es la fecha l\u00edmite?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2274\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2274\"><p>Los pedidos se entregan generalmente en un plazo de 15 d\u00edas laborables. El plazo m\u00e1ximo para nuestra\u00a0<a href=\"https:\/\/banskbrasil.com\/es\/politica-de-envio-e-entrega\/\" target=\"_blank\" rel=\"noopener\">pol\u00edtica de entrega<\/a>\u00a0es de 10 a 30 d\u00edas h\u00e1biles.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2275\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2275\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00bfPuedo cancelar mi compra?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2275\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2275\"><p>\u00a1Comenzamos a preparar tu pedido para su env\u00edo lo m\u00e1s r\u00e1pido posible! Por lo tanto, no realizamos cancelaciones despu\u00e9s de la compra.<\/p><p>Sin embargo, como indica el CDC, puede cancelar su compra dentro de los 7 d\u00edas posteriores a la recepci\u00f3n de su pedido y devolvernos el producto para que podamos emitir su reembolso completo (consulte los detalles en nuestras condiciones de devoluci\u00f3n).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cef4c7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7cef4c7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Suporte\/Ajuda Ol\u00e1, precisa de ajuda, ou tem alguma solicita\u00e7\u00e3o? Entre em contato conosco atrav\u00e9s do e-mail abaixo. Hor\u00e1rio de Atendimento: seg \u00e0 sex | 10h &#8211; 17h contato@banskbrasil.com Santos &#8211; SP Nossa equipe te dar\u00e1 um retorno em at\u00e9 24 horas \u00fateis. Enquanto isso, veja algumas das nossas perguntas mais frequentes abaixo ou\u00a0confira nosso FAQ. [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-572464","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Suporte\/Ajuda - Bansk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banskbrasil.com\/es\/suporte-ajuda\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suporte\/Ajuda - Bansk\" \/>\n<meta property=\"og:description\" content=\"Suporte\/Ajuda Ol\u00e1, precisa de ajuda, ou tem alguma solicita\u00e7\u00e3o? Entre em contato conosco atrav\u00e9s do e-mail abaixo. Hor\u00e1rio de Atendimento: seg \u00e0 sex | 10h &#8211; 17h contato@banskbrasil.com Santos &#8211; SP Nossa equipe te dar\u00e1 um retorno em at\u00e9 24 horas \u00fateis. Enquanto isso, veja algumas das nossas perguntas mais frequentes abaixo ou\u00a0confira nosso FAQ. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/banskbrasil.com\/es\/suporte-ajuda\/\" \/>\n<meta property=\"og:site_name\" content=\"Bansk\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-10T13:36:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-1024x453.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"453\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/banskbrasil.com\/suporte-ajuda\/\",\"url\":\"https:\/\/banskbrasil.com\/suporte-ajuda\/\",\"name\":\"Suporte\/Ajuda - Bansk\",\"isPartOf\":{\"@id\":\"https:\/\/banskbrasil.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/banskbrasil.com\/suporte-ajuda\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/banskbrasil.com\/suporte-ajuda\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07.png\",\"datePublished\":\"2024-10-06T21:55:01+00:00\",\"dateModified\":\"2025-11-10T13:36:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/banskbrasil.com\/suporte-ajuda\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/banskbrasil.com\/suporte-ajuda\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/banskbrasil.com\/suporte-ajuda\/#primaryimage\",\"url\":\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07.png\",\"contentUrl\":\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/banskbrasil.com\/suporte-ajuda\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/banskbrasil.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Suporte\/Ajuda\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/banskbrasil.com\/#website\",\"url\":\"https:\/\/banskbrasil.com\/\",\"name\":\"Bansk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/banskbrasil.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/banskbrasil.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/banskbrasil.com\/#organization\",\"name\":\"Bansk Brasil\",\"url\":\"https:\/\/banskbrasil.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/banskbrasil.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2022\/08\/Logotipo.png\",\"contentUrl\":\"https:\/\/banskbrasil.com\/wp-content\/uploads\/2022\/08\/Logotipo.png\",\"width\":1200,\"height\":1200,\"caption\":\"Bansk Brasil\"},\"image\":{\"@id\":\"https:\/\/banskbrasil.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/bansk.brasil\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Suporte\/Ajuda - Bansk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/banskbrasil.com\/es\/suporte-ajuda\/","og_locale":"es_MX","og_type":"article","og_title":"Suporte\/Ajuda - Bansk","og_description":"Suporte\/Ajuda Ol\u00e1, precisa de ajuda, ou tem alguma solicita\u00e7\u00e3o? Entre em contato conosco atrav\u00e9s do e-mail abaixo. Hor\u00e1rio de Atendimento: seg \u00e0 sex | 10h &#8211; 17h contato@banskbrasil.com Santos &#8211; SP Nossa equipe te dar\u00e1 um retorno em at\u00e9 24 horas \u00fateis. Enquanto isso, veja algumas das nossas perguntas mais frequentes abaixo ou\u00a0confira nosso FAQ. [&hellip;]","og_url":"https:\/\/banskbrasil.com\/es\/suporte-ajuda\/","og_site_name":"Bansk","article_modified_time":"2025-11-10T13:36:06+00:00","og_image":[{"width":1024,"height":453,"url":"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07-1024x453.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/banskbrasil.com\/suporte-ajuda\/","url":"https:\/\/banskbrasil.com\/suporte-ajuda\/","name":"Suporte\/Ajuda - Bansk","isPartOf":{"@id":"https:\/\/banskbrasil.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/banskbrasil.com\/suporte-ajuda\/#primaryimage"},"image":{"@id":"https:\/\/banskbrasil.com\/suporte-ajuda\/#primaryimage"},"thumbnailUrl":"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07.png","datePublished":"2024-10-06T21:55:01+00:00","dateModified":"2025-11-10T13:36:06+00:00","breadcrumb":{"@id":"https:\/\/banskbrasil.com\/suporte-ajuda\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/banskbrasil.com\/suporte-ajuda\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/banskbrasil.com\/suporte-ajuda\/#primaryimage","url":"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07.png","contentUrl":"https:\/\/banskbrasil.com\/wp-content\/uploads\/2024\/10\/BANNER07.png"},{"@type":"BreadcrumbList","@id":"https:\/\/banskbrasil.com\/suporte-ajuda\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/banskbrasil.com\/"},{"@type":"ListItem","position":2,"name":"Suporte\/Ajuda"}]},{"@type":"WebSite","@id":"https:\/\/banskbrasil.com\/#website","url":"https:\/\/banskbrasil.com\/","name":"Bansk","description":"","publisher":{"@id":"https:\/\/banskbrasil.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/banskbrasil.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/banskbrasil.com\/#organization","name":"Bansk Brasil","url":"https:\/\/banskbrasil.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/banskbrasil.com\/#\/schema\/logo\/image\/","url":"https:\/\/banskbrasil.com\/wp-content\/uploads\/2022\/08\/Logotipo.png","contentUrl":"https:\/\/banskbrasil.com\/wp-content\/uploads\/2022\/08\/Logotipo.png","width":1200,"height":1200,"caption":"Bansk Brasil"},"image":{"@id":"https:\/\/banskbrasil.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/bansk.brasil\/"]}]}},"_links":{"self":[{"href":"https:\/\/banskbrasil.com\/es\/wp-json\/wp\/v2\/pages\/572464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/banskbrasil.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/banskbrasil.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/banskbrasil.com\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/banskbrasil.com\/es\/wp-json\/wp\/v2\/comments?post=572464"}],"version-history":[{"count":0,"href":"https:\/\/banskbrasil.com\/es\/wp-json\/wp\/v2\/pages\/572464\/revisions"}],"wp:attachment":[{"href":"https:\/\/banskbrasil.com\/es\/wp-json\/wp\/v2\/media?parent=572464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}