Frequently Asked Questions
Easily find answers to our most frequently asked questions.
Requests
The best way to contact us is via email at contato@banskbrasil.com
If you need modify some aspect of your order or have any urgency in response, we advise you to opt for contact via email rather than messages on social media, as this reduces your waiting time.
You can track your order directly on our website, from the moment you receive the order until it is delivered to your home.
The first part of our shipments are made by international carrier, which can be tracked on our website. Once your package has been transferred to the Post Office, it will also be available for tracking on the Post Office website.
To track your order right now, simply click here.
Contact us as soon as possible at contato@banskbrasil.com along with your order number and we will check if it is still possible to make any changes to your purchase.
There are some websites using our content illegally to sell various products as if they were Bansk branded products.
However, it is important to emphasize that these products are not ours and the quality of the product is not the same as what we sell in our single official website.
Ours Original products are only sold in: www.banskbrasil.com
If you feel aggrieved, you have alternatives such as: complaining to the store in question, asking for a refund, canceling the purchase directly with your bank, canceling the purchase directly with your card, etc.
We begin preparing your order for shipping as quickly as possible, often the same moment we receive your order!
Therefore, unfortunately we are unable to guarantee cancellations after purchase.
As the Consumer Protection Code indicates, you can cancel your purchase within 7 days after the receipt of the order and return the product to us so that we can issue a full refund (see details in our return conditions).
Delivery
You will receive your tracking code in a separate email approximately 72 hours after placing your order.
If you have not received your tracking code by email, please:
- Search for “contato@banskbrasil.com” in your spam folder:
- Check if there was some typing error in the email registered at the time of purchase.
If you followed the steps above and still cannot find your confirmation email, please send us an email at contato@banskbrasil.com, providing your corrected email along with your CPF so that we can locate your order and resend the email to you.
No!
Our shipments are exempt from any postal fees.
If you have any questions, please contact us at contato@banskbrasil.com
We deliver to all states and regions of Brazil
You can track your delivery directly on our website, from the moment you receive your order until it is delivered to your home.
The first part of our shipments are made by international carrier, which can be tracked on our website. Once your package has been transferred to the Post Office, it will also be available for tracking on the Post Office website.
To track your order right now, simply click here.
- NOTE: If your order is not being delivered due to an “incomplete/incorrect address”, please contact the post office closest to your home directly.
If your order is delayed or if you are looking for more details about its tracking, you can speak directly to the Correios online service (chat).
See how:
- Access correios.com.br > click on the floating icon in the bottom right corner of the page
- Select "Products and services"
- Select “Talk to attendant”
- Then select "International" > your name > Zip code order destination > your telephone or contact email
- Provide your tracking code
NOTE: An error message may appear when you click SEND, but don't worry, it's normal. If this happens, just wait and click send again.
Our products are imported, we have suppliers in some parts of the world such as Asia, China, Europe and the USA.
This guarantees the highest quality and affordable price for our products.
Payments
The order cancellation may have occurred due to the Pix having expired or the bill having expired, in these cases the amount paid is automatically refunded to your account.
We currently accept payments via bank slip and pix, or also by credit card in cash or in up to 12 installments, with the following brands:
- Visa
- Mastercard
- Elo
- Hipercard
- American Express
- Diners Club
The deadline for approving orders made on Pix is up to 24 hours, on Credit Card it is up to 48 business hours and on Boleto it is up to 72 business hours
We will send you an order confirmation email once your order has been approved.
If you are unable to complete a purchase or have received an email informing you that your order is pending, don't worry!
Get in touch at contato@banskbrasil.com and our team will guide you and confirm your data to ensure that all information is correct.
Security
Rest assured, because purchasing through our website is a 100% safe experience, okay?!
Our website was developed with the most modern technology and has the safest certified security devices on the internet.
Furthermore, our website is certified by the largest information security authorities in the world and has payment processing security via AppMax and Mercado Pago – one of the largest processors in Brazil. All commercial transactions are encrypted and secured with the best algorithms on the internet.
We can guarantee that your data is protected and is not used in any way by third parties. It all works like this: Bansk's database is protected against any type of criminal action and all information about our customers is registered with the greatest security. This is because our website is protected by an encryption system using SSL keys, currently the strongest available.
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