We guarantee the delivery of your order and are responsible for refunding the full amount or sending a new product if the product is lost or lost before receipt.
– Cuidados para a Entrega (destinatário ausente e endereço incorreto ou incompleto)
In cases of an absent recipient, the Post Office will make three delivery attempts and if none of them are successful, the customer will have up to 10 days to collect their product if there is space in the distribution center or it will return to its origin, taking up to 60 business days for return.
The customer is responsible for filling in the address, in cases where they are incorrect or incomplete, as determined by the post office, the package will be resent to the sender and the three delivery attempts will not occur, which is the practice in cases where the recipient is not found.
Desta maneira, o erro do cliente acarreta numa perda e para a loja e por isso deverá ser feita uma nova compra para que o produto venha a ser enviado e entregue novamente.
Em caso de entregas em endereços de risco ou de difícil acesso, o produto poderá ser redirecionado para a retirada na unidade dos correios mais próximo do CEP do destinatário
Nossos produtos são enviados via frete internacional, e quando recebido no Brasil, os Correios assumem a entrega e a finaliza, levando a encomenda até a casa do cliente. Este frete conta com o Frete Grátis, e Frete Expresso. A grande diferença está na rapidez que você receberá sua encomenda, podendo chegar em até 7 mais rápido que o “FRETE GRÁTIS”, contudo, o prazo máximo é o mesmo (10 a 30 dias úteis).
Mesmo em raríssimas vezes, sabemos que imprevistos podem ocorrer. Caso o prazo de entrega (10 a 30 dias úteis) seja ultrapassado, iniciaremos um acompanhamento especial do pedido junto ao cliente, com um prazo adicional de até 20 dias para a chegada do produto. Se, ao final desse período, o item ainda não tiver sido entregue, o cliente poderá solicitar o reembolso integral do valor pago.
As it is an international order, the tracking code is sent a few days after the order is posted to the carrier. The deadline for making the tracking code available is 7 working days.
General considerations:
It is important to remember that, before making a return, it is essential to contact Customer Service via email suporte@banskbrasil.com.
The return will only be processed if you have previously contacted our team. When contacting our email, please have your order number ready.
In order to register, verify and characterize the case, it will be necessary to fill out the exchanges and returns form, to carry out and continue with the same procedure.
The shipping cost will be refunded if the return is the result of our error (for example, you were sent the wrong product or in the wrong specification).
The customer is responsible for the initial payment for return shipping. Upon receiving the returned item, Bansk will analyze the error to reimburse the shipping cost of the merchandise.
O custo do envio é ressarcido através dos créditos de compra que podem ser usados numa próxima compra por telefone ou então transferência via pix. Confira cada situação para troca e devolução Troca ou devolução por Insatisfação, arrependimento, desistência ou produto entregue errado. Se você ficou insatisfeito, arrependido, deseja desistir ou recebeu o seu produto adquirido na Bansk errado, o prazo para devolvê-lo é de 7 (sete) dias corridos, contados a partir da data de entrega.
- The merchandise must be in perfect condition, free from scratches or external damage, unwashed, unused, tags attached, accompanied by the coupon or invoice.
- Place a note next to the product stating why you are dissatisfied with the product, so we can improve the quality of our products.
- We do not do gifts exchanges. The return and reimbursement of the amount paid will only be made after an analysis of the condition of the product. Once the refund is confirmed, the refund will be made within a period of up to 14 days. After 14 days, the refund will be made via deposit into the bank account informed by the customer through our email support.
Exchange due to product defect
If you notice a defect in your product purchased from Bansk, contact support within 7 (seven) calendar days, counting from the date of delivery. You will be guided on the analysis procedures and, if authorized, the exchange or refund of the amount paid for the product.
- The merchandise must be in perfect condition, free from scratches or external damage, unwashed, unused, tags attached, accompanied by the coupon or invoice.
- Along with the product, send a report explaining why you are dissatisfied with the product, so we can improve the quality of our products.
- Exchanges caused by misuse or damage caused by the customer, or in violation of the rules described above, will not be accepted. Under these conditions, the product will be returned to the sender without prior notice.
- The merchandise will be replaced within 30 calendar days after analysis of the return by BANSK. The exchange or refund of the amount paid will only be made after an analysis of the condition of the product. If the merchandise to be exchanged is no longer available in stock, it may be replaced by another, of a different brand or model, with the customer being responsible for paying the difference in value, if any.
If the exchange is not desired, the customer may request a refund of the amount paid. The return and reimbursement of the amount paid will only be made after an analysis of the condition of the product. Once the refund is confirmed, the refund will be made within a period of up to 14 days. After 14 days, the refund will be made via deposit into the bank account informed by the customer through support. If the defect is discovered after a period of 7 (seven) calendar days, counting from the date of delivery of the product, it falls within the Warranty Period, as provided for in article 18 of the Consumer Protection Code.
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