Our communications are automatically sent to the email registered at the time of purchase. If you didn't receive it:
1. Search for “contato@banskbrasil.com” in your email box
2. Check your Spam and Promotions folder
3. If you still haven't found it, please contact us.

You can track your delivery directly on our website, from the moment you receive your order until it is delivered to your home.

The first part of our shipments are made by international carrier, which can be tracked on our website. Once your package has been transferred to the Post Office, it will also be available for tracking on the Post Office website.

To track your order right now, simply click here.

If you need to change the address or something related to your order, please contact us within 24 hours after payment informing us of the necessary changes so that we can help you, agreed? 

Remembering that we cannot guarantee that changes can be made after this period or if your order has already been shipped.

Send an email to contato@banskbrasil.com with the new address and let us know that this is an urgent change and we will help you.

We start preparing your order for shipping as quickly as possible! Therefore, we do not make cancellations after purchase.

However, as the CDC indicates, you can cancel your purchase within 7 days of receiving your order and return the product to us so that we can issue your full refund (see details in our return conditions).